As customers, we all crave an experience where we feel valued, informed and important to the person or brand that we spend our money with. A phenomenal experience starts with developing trust and knowledge of the product, continues through an effortless buying process, is strengthened with clear communications and expectations while waiting for the product to arrive and continues into being excited and delighted with the moment we first open the product.
- STEP 1 - The response
- STEP 2 - The order process
- STEP 3 - Delivery process
- STEP 4 - Follow up on the product
- STEP 5 - Timely reconnect
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