Power skills, so many to choose from. Where do you even start?
I'm Lauren from Penny. And in this episode, we're talking about some of the hottest power skills for the future of sales. The sales industry is facing some pretty radical changes that point to buyer process and buyer position. This has an impact on some of the hottest power skills for the future of sales. We've done the research across learning and onboarding, analyzed sales trends and observed sales behaviors and found the top three power skills critical for success in this environment.
Empathy, Self-awareness and Adaptability
Empathy, Self-awareness and Adaptability — These top three power skills are directly related to several other uniquely human skills. Starting with, these three will give you and your organization a good, solid foundation for unleashing the power of your people.
The number one power skill in sales is empathy.
Empathy is the ability to understand how people feel and see things from their point of view.
Understanding what a buyer wants and establishing trust with the buyer and even being able to personalize interactions all comes down to empathy. If you can't relate to your buyer or imagine yourself in their place, communication can break down and trust can be lost.
Maximizing empathy and helpfulness is the new sales strategy.
The number two power skill in sales is self-awareness.
Self-awareness is the ability to see yourself clearly and objectively in relation to your actions, your behaviors, your thoughts, and even your values. Through critical self-awareness, sellers enhance their ability to become sales superheroes and align with customers to increase growth.
Self-awareness also empowers individuals to identify and align their strengths with business strategy.
This power skill opens the door for lots of other human skills, like:
- and even Decision Making.
In fact, the latest research on entrepreneurship and leadership points to self-awareness as a top indicator for advancement, because it's the ability to take an honest look at what's going well and what needs to improve.
The number three power skill in sales is adaptability.
Adaptability is the ability and capacity to adjust to changes in your environment.
In a harshly competitive global market, change is inevitable, impacting everything from technology to tools to strategy and tactics. Having the flexibility to not only accept change easily, but also identify what thinking and actions need to change is crucial for the future of sales.
Empathy, Self-awareness and Adaptability.
These are the three hottest power skills for the future of sales.
Together, they are the superpowers that enable:
If you're curious about how to bring these power skills into your onboarding and continuous learning experiences, stay tuned.
We'll see you next time.