Services &
Support

Committed to your success

Meet your team

Working together to exceed your goals

Customer success

  • 97% customer satisfaction
  • Live, chat-based support
  • Chatbot support 24/7
  • Priority support queue
  • In-app product tours & best practices

Partner success

  • Dedicated success manager
  • Launch & adoption strategy
  • Impact reviews & check-ins
  • Goal & campaign planning
  • Custom development & integrations

Product success

  • Leader and partner training
  • ā€˜Train the Trainerā€™ programs
  • Custom help and video content
  • Team motivation and adoption
  • Live and on-demand onboarding

Development success

  • Results-based pilot programs
  • Customized integration
  • Technical task development
  • Tech implementation resources
  • Beta user training and testing

Best-in-class support

Penny assistant smiling confidently

Penny frees up the operational time and expense of delivering and supporting your own in-house field solution. Our customer success team will be your fieldā€™s first line of support.

  • 97+% customer satisfaction rating
  • Live chat support and bot based supportĀ 
  • Priority support available
  • 99.99% Guaranteed uptime SLA
  • Help articles, tips and how-tos, video-tutorials and on-demand trainings
Penny assistant smiling confidently
“ I have absolutely nothing but a positive experience with Penny. Customer service is EXCELLENT! I use the IM feature and get a response very quickly!”
Jenny R., Independent Consultant, Capterra review

Global deployments

Shape your Penny journey with...
Global enterprise deplooyments
  • Proof-of-concept programs – so you can see your potential ROI payback in under 3 weeks.
  • Global account & site configuration – in as little as 2-6 weeks we can determine the scope and integration necessary and optimize your deployments at scale.
  • Enterprise change management – we’ll work with you to create a marketing launch strategy. Including, identifying champions and providing live and on-demand training and onboarding to accelerate Penny adoption.
Global enterprise deplooyments
Penny Enterprise

Schedule a Demo

Discover how to turn a data-driven, sales enablement platform into your competitive advantage.
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