Services &
Support
Committed to your success
Meet your team
Working together to exceed your goals
Customer Success
- 97% customer satisfaction
- Live, chat-based support
- Chatbot support 24/7
- Priority support queue
- In-app product tours & best practices
Account Success
- Dedicated success manager
- Launch & adoption strategy
- Impact reviews & check-ins
- Goal & campaign planning
- Custom development & integrations
Product Success
- Leader and partner training
- ‘Train the Trainer’ programs
- Custom help and video content
- Team motivation and adoption
- Live and on-demand onboarding
Development Success
- Results-based pilot programs
- Customized integration
- Technical task development
- Tech implementation resources
- Beta user training and testing
Best-in-class support
Penny frees up the operational time and expense of delivering and supporting your own in-house field solution. Our customer success team will be your field’s first line of support.
- 97+% customer satisfaction rating
- Live chat support and bot based supportÂ
- Priority support available
- 99.99% Guaranteed uptime SLA
- Help articles, tips and how-tos, video-tutorials and on-demand trainings
“ I have absolutely nothing but a positive experience with Penny. Customer service is EXCELLENT! I use the IM feature and get a response very quickly!”
Global deployments
Shape your Penny journey with...
- Proof-of-concept programs – so you can see your potential ROI payback in under 3 weeks.
- Global account & site configuration – in as little as 2-6 weeks we can determine the scope and integration necessary and optimize your deployments at scale.
- Enterprise change management – we’ll work with you to create a marketing launch strategy. Including, identifying champions and providing live and on-demand training and onboarding to accelerate Penny adoption.
Penny Enterprise
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Discover how to turn a data-driven, sales enablement platform into your competitive advantage.
